Refund

Refund Policy for Fun Times Hospitality Pty Ltd, Trading as Season and Savour 

Last Updated: 10/03/2025

At Fun Times Hospitality Pty Ltd, Trading as Season & Savour, we strive to provide our customers with the best service and quality food. However, we understand that occasionally things may go wrong, and you may need a refund. This Refund Policy explains when and how you may request a refund and how we process such requests.

1. Your Consumer Rights under Australian Consumer Law (ACL)

Under the Australian Consumer Law (ACL), you are entitled to a remedy (e.g., a refund, replacement, or repair) if the food or service we provide:
 

• Is faulty, damaged, or unsafe.
• Does not meet the description or sample provided.
• Is not fit for the purpose it was sold for.
• Has a defect or issue that was not made known to you at the time of purchase.

These consumer rights are in addition to our Refund Policy, and we will always honour these rights.

2. Refund Eligibility

Refunds may be issued for the following reasons:
 

• Incorrect Order: If the food delivered is not what you ordered, we will offer a refund or replacement.
• Food Quality Issues: If the food delivered is damaged, spoiled, or does not meet reasonable quality standards (e.g., undercooked, contaminated), we will provide a refund or replacement.
• Delivery Issues: If there is a significant delay in the delivery (more than 60 minutes beyond the estimated delivery time) or if the food is delivered to the wrong address, we may offer a refund.
• Allergy or Dietary Issue: If you receive an item containing an ingredient that you have clearly communicated as an allergy or dietary restriction, we will provide a refund or offer a replacement (subject to verification).
• Missing Items: If your order arrives incomplete, with missing items, we will issue a refund for the missing items or arrange for them to be sent to you.

3. Refund Process

To request a refund, please follow these steps:

1. Contact Us: Reach out to our customer service team within 24 hours of receiving your order by emailing [email protected] and please provide the following details: 
   >Your order number.
   >Description of the issue (e.g., wrong item, food quality issue).
   >Photos of the item(s) if applicable (e.g., damaged or incorrect food).
2. Review of Request: Once we receive your refund request, we will review the details. Our customer service team may contact you for additional information or clarification if necessary.
3. Resolution: After reviewing your request, we will determine the appropriate action: 
   >If your request meets the criteria for a refund, we will process the refund to your original payment method within 14 business days.
   >If a replacement is requested, we will arrange for the correct item to be delivered at no additional cost to you.

4. Non-Refundable Items

The following situations are not eligible for a refund:

• Change of Mind: If you change your mind after placing an order, we cannot offer a refund unless the food has not been prepared or delivered.
• Delays Due to Uncontrollable Circumstances: While we strive to provide timely delivery, we cannot be held responsible for delays caused by circumstances outside our control (e.g., extreme weather, traffic accidents, or actions by third-party delivery partners).
• Customer Error: Refunds will not be issued if incorrect delivery details (e.g., wrong address or phone number) were provided during the order process.

5. Refund Method

Refunds will be processed to the original payment method used during the order. Please allow 2 business days for the refund to appear in your account, depending on the payment method and bank processing times.
If you used cash on delivery, we will arrange for a refund via bank transfer or store credit, based on mutual agreement.

6. Contact Us

If you have any questions or concerns about our Refund Policy or would like to request a refund, please contact us using the following details:
Fun Times Hospitality Pty Ltd, Trading as Season & Savour
Customer Service Team
Email: [email protected]
Phone: 0403640903
Website: https://www.seasonandsavour.com.au

7. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page, and the revised policy will take effect immediately upon publication.

Important Notes:

• Consumer Rights: This policy does not limit your rights under the Australian Consumer Law (ACL). If you are entitled to a refund, replacement, or repair under ACL, we will follow these guidelines.
• Clear Communication: If your food delivery business operates in multiple areas or with varying delivery times, be sure to clearly communicate these conditions to customers to avoid confusion.

This Refund Policy ensures that your business complies with legal requirements while fostering customer trust. Let me know if you'd like to add any additional details or adjust the policy further!